FAQ
Order & Payment
On Y2K Wave, you can use the following payment methods:
Credit card: Visa, Mastercard, American Express. The amount will be debited from your card on order confirmation.
Apple Pay: use your Apple account to pay for your online purchases. The amount will be debited from the associated card on order confirmation.
PayPal: make your online purchases easily without having to enter your credit card details. Your account will be debited on order confirmation.
You have up to 12 hours after confirmation of your order to cancel it. Once this period has passed, you may return your items to us, as indicated in our Refund Policy.
Shipping
Delivery is free on all orders placed on Y2K Wave.
Preparation and shipping of your order usually takes between 3 and 5 days.
Once your order has been shipped, you will receive an e-mail with a tracking number. Delivery of your order usually takes between 7 and 14 days.
If your order has not been delivered within the estimated delivery time, we advise you to :
- check the status of your order using the tracking number you received by e-mail,
- check that the delivery address is correct,
- contact your local delivery service if you have missed the delivery.
For assistance, please contact us. We'll be happy to help.
If your order includes more than one item, these items may have been shipped separately, depending on available stock and the shipping warehouse. You will receive the rest of your order shortly.
Exchanges, Returns, Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@y2k-wave.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Read more about our Refund Policy.
Y2K Wave accepts exchanges of products that have not been used and/or damaged, within 30 days of purchase and under certain conditions. If you wish to make an exchange, please contact us.
For security reasons, refunds cannot be made to a credit card other than the one used at the time the order was placed. We aim to process refunds as quickly as possible.
However, please note that the time taken to process a refund may vary depending on the banking institution and may take up to 14 days from the date of receipt of your return.