FAQ

On Y2K Wave, you can use the following payment methods:

Credit card: Visa, Mastercard, American Express. The amount will be debited from your card on order confirmation.

Apple Pay: use your Apple account to pay for your online purchases. The amount will be debited from the associated card on order confirmation.

PayPal: make your online purchases easily without having to enter your credit card details. Your account will be debited on order confirmation.

If your order has not yet been processed, it may be cancelled. If your order has already been processed, you will need to request a return once your order has been received, as described in our Refund Policy.

Y2K Wave delivers worldwide.

Delivery is free with no minimum purchase.

Preparation and dispatch of your order generally takes between 1 and 3 days.

Once your order has been shipped, you will receive an e-mail with a tracking number. You can track your package on our order tracking page. Delivery of your order usually takes between 5 and 10 days.

To learn more, see our Shipping policy.

If your order has not been delivered within the estimated delivery time, we advise you to :

- check the status of your order using the tracking number you received by e-mail,
- check that the delivery address is correct,
- contact your local delivery service if you have missed the delivery.

For assistance, please contact us. We'll be happy to help.

If your order includes more than one item, these items may have been shipped separately, depending on available stock and the shipping warehouse. You will receive the rest of your order shortly.

If for any reason you are not satisfied with your order, you may request a return within 30 days of receipt.

In order to be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.

To initiate a returns procedure, please send us an e-mail to contact@y2k-wave.com. We'll get back to you promptly with a free return label. No restocking fee will be charged.

Any return made without prior contact and/or sent to the Y2K Wave contact address will be invalid and ineligible for a refund.

Learn more about our Refund policy.

Y2K Wave accepts exchanges of products that have not been used and/or damaged, within 30 days of purchase and under certain conditions. If you wish to make an exchange, please contact us.

Learn more about our Refund policy.

For security reasons, refunds cannot be made to a credit card other than the one used at the time the order was placed. We aim to process refunds as quickly as possible.

However, please note that the time taken to process a refund may vary depending on the banking institution and may take up to 14 days from the date of receipt of your return.